Multiple Choice Exam
This qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.
Candidates will be able to understand the terminology used in conflict resolution | Knowledge of the laws that apply to businesses and their
employees | Understand the concepts of a safe working environment and how the risk of conflict can be assessed| Ability to recognise potential
confrontational situations and defuse conflicts before they escalate to serious violence | Appreciate the importance of personal safety